Here you will find some of our most frequently asked questions however if we have not answered your question here or you would like more information please contact us via our contact form, email Cheryl at firstname.lastname@example.org at anytime or call Cheryl on +61 0478 277 250 Mon - Friday 8am to 5pm.
What is the put up of your yarn?
The yarn will arrive twisted into a hank (skein) and will need to be rolled into a ball by hand or into a cake on a ball winder and swift before using. If you do not have these items readily available you can wind the hank off by hand before use.
Please do not try to knit or crochet straight from the hank. There are plenty of video tutorials showing how to easily and effectively hand wind into a ball without getting into a tangled mess. This one shows how to do this using your knees or shoulder. https://www.youtube.com/watch?v=elF_5fWw01k
We recommend laying the hank around the legs of an upturned chair or small table to keep the strands separated while hand winding into a ball.
Do You Ship Internationally?
Unfortunately, due to Covid-19 delays with international shipping, we have temporarily paused international sales and shipping. Please message us if you would like something in particular and are not bothered by the increased shipping times and we can work something out. Yes we do! We are an Australian based store but have a large number of international customers and we try to keep our shipping prices as low as possible. Combination shipping is one way to do this. We can fit up to 500 grams of weight into one order for the parcel price so make the most of this offer by stocking up or sharing an order with a friend or others from your knitting or crochet group! Our knitting needles, crochet hooks and other smaller items ship at a letter rate making it even less expensive. We use Australia Post for all our shipping requirements and orders to most countries take between 6 to 10 business days
Do You Dye Custom Orders?
Yes! If you can't find something in our shop that is 'just right' for that special project you have in mind just send us an email or contact us on our Facebook page and we can chat about what you would like.Custom dyeing is usually done within a few days of the custom order being placed and paid for. Usually a custom order will be shipped within the week.Due to the nature of custom orders we do not offer refunds unless the yarn has arrived damaged.
Can We Find Natural Fibre Arts Yarns Locally?
We have a number of local yarn shops that stock out yarns across Australia. If you are a yarn shop owner and would like to discuss carrying a range of our yarns please send us a message via the contact form at the bottom of this page and we will get back to you with our wholesale details. Alternatively you can call Cheryl on +61 0478 277 250.
Can I order items that are out of stock or that are in the ChiaoGoo or Knitpro line that you don't currently have available?
We carry ChiaoGoo, Knitpro needles and products but because their ranges are so extensive we can't carry all the stock we would like however we are constantly building the range that we do carry.If you would like something that you don't see in store at the moment please just ask and I can add it to my next wholesale order and get it in for you. We are always working hard to keep the hand dyed yarn in our store stocked but if the colourway you want is out of stock we can dye some for you.
Yes they are.We have spent time researching and sourcing yarns that are as cruelty free as possible. Our suppliers have assured me that they only use Merino wool from wool growers that do not use mulesing on their sheep.