Here you will find some of our most frequently asked questions however if we have not answered your question here or you would like more information please contact us via our contact form, email Cheryl at naturalfibrearts@gmail.com at anytime or call Cheryl on +61 0478 277 250 Mon - Friday 8am to 5pm.

Can I phone you with colourway question?

Our phone number is 0478 277 250
When you call Cheryl will answer and can help you with your queries.

How will my yarn arrive?

The yarn will arrive twisted into a hank (skein) and will need to be rolled into a ball by hand or into a cake on a ball winder and swift before using. If you do not have these items readily available you can wind the hank off by hand before use.

Please do not try to knit or crochet straight from the hank. There are plenty of video tutorials showing how to easily and effectively hand wind into a ball without getting into a tangled mess. This one shows how to do this using your knees or shoulder.


We recommend laying the hank around the legs of an upturned chair or small table to keep the strands separated while hand winding into a ball.

Do You Ship Internationally?

Currently we ship to Australia, New Zealand, US and Canada. Please message us if you are from another country and would like to make an order. We can ship anywhere worldwide but need to calculate the shipping separately.
We are an Australian based store but have a large number of international customers and we try to keep 
our shipping prices as low as possible.

Combination shipping is one way to do this. We can fit up to 500 grams of weight into one order for the parcel price 
so make the most of this offer by stocking up or sharing an order with a friend or others from your knitting or crochet group! Our knitting needles, crochet hooks and other smaller items ship at a letter rate making it even less expensive. We use Australia Post for all our shipping requirements and orders to most countries take between 6 to 10 business days

Do You Dye Custom Orders?

We are always working hard to keep the hand dyed yarn in our store stocked but if the colourway you want is out of stock we can dye some for you.

If you can't find something in our shop that is 'just right' for that special project you have in mind just send 
us an email or contact us on our Facebook page and we can chat about what you would like. Custom dyeing is usually done within a few days of the custom order being placed and paid for. 
Usually a custom order will be shipped within the week.
Due to the nature of custom orders we do not offer refunds unless the yarn has arrived damaged.

Can We Find Natural Fibre Arts Yarns Locally?

We have stocked local yarn shops both in Australia and overseas for nearly 10 years but have recently made the decision to reduce our workload and so we no longer offer a wholesale range. Our yarns can be bought in our online store or in person at yarn retreats and festivals we attend. Sign up to our newsletter to keep informed of where we are vending next.

Are your yarns from non mulesed flocks?

Yes they are. We have spent time researching and sourcing yarns that are as cruelty free as possible. Our suppliers have assured me that they only use Merino wool from wool growers 
that do not use mulesing on their sheep.